Terms of Sales

The online shop amazing-paper.ch has been set up by CLM-Solutions SARL which is the operator of this site. These general conditions of sale apply only in the context of the relations between CLM-Solutions SARL and the customer, for the services executed directly from amazing-paper.ch.

All orders on amazing-paper.ch require prior consultation and acceptance of these terms and conditions. Consequently, the customer acknowledges that he is fully informed that his agreement concerning the content of the present general conditions does not require the handwritten signature of this document. The customer has the option of saving or printing the general conditions, it being specified that both the backup and the printing of the document belong to his sole responsibility.

1. Preamble

These general conditions of sale express the full obligations of the parties. No other general or specific conditions contained in the documents sent or delivered by the parties, and in particular the electronic messages exchanged, can not be included in the contract.

2. Purpose

The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by CLM-Solutions SARL to the customer. As these general conditions are subject to change, the conditions applicable are those in effect on the amazing-paper.ch website at the date of the ordering by the customer.

3. Account creation

Prior to its first order, the customer must register on amazing-paper.ch. The customer is asked to choose an email (identifier) ​​and a password to be confirmed, then to fill in the registration form. The client declares to be at least eighteen (18) years of age and have legal capacity or parental authorization to place an order on amazing-paper.ch.

4. Coming into force - duration

These terms and conditions come into force on the date of the order being placed by the customer. They are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of any guarantees due by CLM-Solutions SARL.

5. Electronic signature

The simple or double click of the customer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

6. Order Confirmation

The order information will be confirmed by email at the end of the order and at the time of delivery.

7. Proof of transaction

Computerized records stored in the computer systems of CLM-Solutions SARL under reasonable conditions of safety are considered as evidence of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

8. Prices

The prices indicated are valid only at the time of validation of the order by the customer. They do not take into account the possible delivery costs, invoiced in addition and indicated before the validation of the order. The prices take into account the T.V.A. applicable on the day of the order and any change of the applicable rate of T.V.A. will be automatically reflected on the price of the products of the online shop. Payment of the full price must be made at the time of the order. At no time may the sums paid be considered as deposits or down payments.

9. Method of payment

To settle his order, the customer has all the payment methods referred to in the order form. The customer guarantees that CLM-Solutions SARL has the necessary authorizations to use the method of payment chosen by him when validating the purchase order. CLM-Solutions SARL reserves the right at any time to modify, add or delete a method of payment.

10. Partial Blocking and Termination of Account

CLM-Solutions SARL reserves the right to suspend all order management and delivery in case of refusal of authorization of payment by credit card from the officially accredited bodies or in case of non payment. In particular, CLM-Solutions SARL reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid in full or in part for a previous order or with which a payment dispute is pending. 'administration.

CLM-Solutions SARL reserves the right to terminate the customer's account without notice, without compensation for the benefit of the customer, in the event of non-compliance by the customer with the present general conditions.

11. Availability of services

The amazing-paper.ch site is normally accessible by the customer 24/24, 7/7 all year except in case of force majeure. CLM-Solutions SARL reserves the right, without prior notice or indemnity, to temporarily or permanently close the site or access to one or more services. CLM-Solutions SARL is not liable for damages of any kind that may result from these changes and / or temporary unavailability, or the permanent closure of all or part of the site.

12. Execution of the order

The order will be executed immediately, or at the latest within 3 days from the working day following that on which the customer placed his order. In case of unavailability of the ordered product, in particular by the suppliers, the customer will be informed as soon as possible and will be able to cancel his order. The customer will then have the option to request either the refund of the sums paid within 30 days or the exchange of the product.

13. Terms of delivery

The products will be delivered to the delivery address indicated on the order form. A shipping email is sent to the customer as soon as the products are sent. Upon delivery, the customer is obliged to check the condition of the packaging and to report the damages due to the carrier on the delivery note and to CLM-Solutions SARL within one week.

14. Carrier Issues

Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken product ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The latter must at the same time confirm this anomaly by sending to the carrier within two (2) working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims. The client must send a copy of this letter by email to contact@amazing-paper.ch.

15. Delivery Error

The customer must submit to amazing-paper.ch, on the same day of delivery or at the latest on the first working day following delivery, any complaint concerning an error of delivery and / or non-conformity of products in kind or Quality in relation to the indications on the order form. Any claims made beyond this deadline will be rejected.

To formulate his complaint, the customer must connect to amazing-paper.ch and make his request through the "Contact us" menu, specifying the reference of the order. Any complaint not made in the rules defined above and in the time allowed will not be taken into account and will release amazing-paper (CLM-Solutions SARL) from any responsibility towards the customer. Upon receipt of the complaint, amazing-paper.ch will assign an exchange number of the product (s) concerned and will communicate it by email to the customer.

16. Returning Products

The exchange of a product can only take place after the allocation of the exchange number according to the procedure presented above. In case of error of delivery or exchange, any product to exchange or refund will have to be returned to amazing-paper.ch as a whole and its original packaging.

Only returned products will be returned in their original packaging, intact and in perfect condition of resale. Any product which has been damaged or whose original packaging has been damaged, as well as any product whose cellophane packaging has been unsealed, will not be refunded or exchanged.

17. Rights and Terms of Use

As far as online works are concerned, the client is reminded that they are protected by the international copyright provisions and that the Author is the sole owner of the right to exploit the files. The customer only benefits from a right to use the files, and this in the strictly private setting. Any use outside the family circle exposes the client to legal proceedings for copyright infringement.

In the event that the works accessible on the site include identification and / or technical measures for control and restriction of use, the customer undertakes not to infringe these mentions or measures, or Modify or delete them.

18. Intellectual property rights

Elements such as websites, trademarks and designs, models, images, texts and others, are the exclusive property of CLM-Solutions SARL. These general conditions of sale do not in any way transfer the intellectual or industrial property right on these elements to the benefit of the customer. Consequently, the customer refuses any reproduction, modification or commercial use of files, documents, data or other, belonging to CLM-Solutions SARL. Moreover, the client refuses to download or modify all or part of the site, as well as to copy a mark, a logo or any other information belonging to CLM-Solutions SARL.

19. Protection of personal data

By these conditions, the customer declares to accept the use of cookies (alphanumeric identifiers transferred to the customer's hard disk via his Internet browser) enabling the client's navigation within the site to collect data concerning him. This information allows the customer to propose innovative functions designed to better serve him. They are also necessary to process its order and may be communicated to the contractual partners of amazing-paper.ch intervening in the execution of the order.

20. Liability

In no event shall CLM-Solutions SARL be responsible for the limits of the Internet, in particular its technical performance and the response times for consulting, querying or transferring information data; Data circulating on the Internet which is not necessarily protected, in particular against possible misappropriation or fraudulent use; The communication of any information deemed confidential by the customer to whom it is necessary to take the appropriate measures to protect his own data and / or software, in particular contamination by possible viruses on the Internet. The customer is responsible for the use of the data he consults, queries and transfers on the Internet and for the use of the services offered by CLM-Solutions SARL, whose liability can not be engaged in any capacity whatsoever.

CLM-Solutions SARL can not be held responsible for any malfunction and / or interruption in the making available of offers to purchase that would not be of its own. The customer accepts the temporary suspension of access to the purchase forms. In any case, the liability of CLM-Solutions SARL is limited to the price of the product ordered by the customer if the customer has not been able to download the product in full or to have access to it, provided that the customer is able to " To prove it.

21. Force majeure

Neither party shall have failed in its contractual obligations if its performance is delayed, hindered or prevented by unforeseeable circumstances or force majeure. Any unforeseeable event, unavoidable or unavoidable, independent of the will of the parties and which can not be prevented by the parties, in spite of all reasonably possible efforts, shall be regarded as fortuitous events or force majeure. The party affected by such circumstances shall notify the other party within ten (10) working days of the date on which it becomes aware of it.

In the event of force majeure, the two parties shall, within a period of one month, approach each other to examine the impact of the event and to agree on the conditions under which the performance of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured party. Expressly, force majeure or unforeseeable circumstances, in addition to those usually adopted by the jurisprudence of the courts and tribunals, are considered as blocking means of transport or supplies, earthquakes, fires, storms, floods, lightning ; Shutdown of telecommunication networks or difficulties in the telecommunication networks external to customers.

22. Partial non-validation

If one or more of the provisions of these General Terms and Conditions are held to be invalid or declared to be invalid or unenforceable by law, regulation or as a result of a decision of a competent court, the remaining provisions shall retain their full force and effect. Their scope.

23. No waiver

The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in these general conditions can not be interpreted in the future as a waiver of the obligation in question.

24. Applicable law

These general terms and conditions are subject to Swiss law. This is so for the rules of funds as for the rules of form. In the event of a dispute or complaint, the client will first contact CLM-Solutions SARL to obtain an amicable solution. Secondly, the Tribunal de Neuchâtel (Switzerland), notwithstanding the plurality of defendants or third parties, will have jurisdiction over the proceedings, even in the case of interim measures, interlocutory proceedings or applications.

Last updated: July 28, 2017

Only the French version has a legal value.